{"id":9391,"date":"2023-06-16T13:08:36","date_gmt":"2023-06-16T11:08:36","guid":{"rendered":"https:\/\/dmd2.com\/faq\/"},"modified":"2025-11-09T22:28:22","modified_gmt":"2025-11-09T21:28:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/dmd2.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We look forward to hearing from you!<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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FAQ<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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General questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What is DMD2 Music?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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DMD2 Music is a full-service provider of professional in-store music solutions. We deliver licensed background music, customized playlists, commercials and announcements – tailored to your brand and target audience. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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For which industries is DMD2 Music suitable?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Our solutions are ideal for retail, restaurants, hotels, pharmacies, fitness studios, car dealerships, shopping centers and many other industries.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How does DMD2 Music differ from streaming services like Spotify?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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DMD2 Music offers legally compliant, business-ready music with business licenses, automated control and professional content – especially for use in a commercial environment.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Music and content <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Does the music change automatically depending on the time of day or day of the week?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, we offer time-controlled playlists that are quieter in the morning and more dynamic in the evening, for example – tailored to the rhythm of your business.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can I select or customize the music myself?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, you can choose from over 100 different music channels or coordinate your individual playlist with our music team. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can I also integrate my own commercials or announcements?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, we can produce individual spots for you or integrate your own announcements seamlessly into the music program. <\/p>\n

Contact us<\/a> so that we can meet your needs in the best possible way.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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SONOS message: \u2018Unable to browse the music files\u2019<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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From time to time we receive error messages from \u2018Sonos\u2019 operators who receive the error \u2018Unable to browse music files\u2019.
In most cases, these companies are still using an old Sonos controller version (S1).<\/p>\n

Although our channels and the authentication method are error-free, Sonos itself no longer supports certain services on the old controllers.<\/p>\n

What can I do?
Use the current controller on a tablet\/mobile phone<\/strong>. The controller on Mac\/Windows usually does not support our service (anymore). There is now also a web-based controller at https:\/\/play.sonos.com<\/a>, <\/strong>with which you can also use all our channels. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Reception & Integration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What options are there for receiving DMD2 Music?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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DMD2 Music can be received in various ways – depending on the technical infrastructure and customer requirements:<\/p>\n

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    DMD2 Music Player (hardware box)<\/strong>
    Our preconfigured players are connected directly to your audio system and the Internet. It works reliably, can be controlled centrally and is also offline-capable. <\/p>\n<\/li>\n

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    Web browser \/ web app<\/strong>
    Ideal for a quick start: music can be streamed directly via a standard browser on any computer or tablet – no additional hardware required.<\/p>\n<\/li>\n

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    Mobile app (iOS & Android)<\/strong>
    With our app, you can conveniently control music, volume, announcements or playlists from your smartphone or tablet – for maximum flexibility.<\/p>\n<\/li>\n

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    Integration into existing systems<\/strong>
    DMD2 Music can also be integrated into existing digital signage or media systems via open interfaces (e.g. API, streaming URL, player software).<\/p>\n<\/li>\n

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    Cloud-based multi-location solution<\/strong>
    We offer a central cloud control system for chain stores: music, volume, schedules and announcements can be managed individually or uniformly for each store.<\/p>\n<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    What happens if I have several locations?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Our solution is scalable: whether 1 or 500 locations – with the central control system you can keep an overview. On request, we can supply an individual music profile for each location. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    Can I switch between reception modes?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Yes, you can switch to a different type of reception at any time – for example from web streaming to a player – depending on technical developments or requirements. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    Does DMD2 Music also work without an Internet connection?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    An Internet connection is normally required. However, there are options for backup playlists in certain players. If the internet connection fails, the music continues to play there without interruption – legally compliant and stable. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Licenses & Legal\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Is the music GEMA\/SUISA-free?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    We offer both GEMA\/SUISA-compliant and royalty-free music – depending on your wishes and requirements. We will be happy to advise you on the best solution. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    Do I have to take care of music licenses myself?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Yes and no. DMD2 Music takes care of the legal protection and advises you transparently on the license models. <\/p>\n

    All you have to do is obtain a performance license from GEMA\/SUISA (the local collecting society). This is very easy to do online. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Technology & operation\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    What technology do I need for DMD2 Music?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Internet access and an audio device (e.g. loudspeaker system) are usually sufficient. If required, we can provide player hardware or integrate our solution into existing systems. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    How is the music controlled in the store?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    You get access to our user-friendly web portal for controlling music and announcements – centrally or per branch.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    What happens if the Internet goes down?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Our players are offline-capable. The music continues to play reliably even if the network is interrupted. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Service & Support\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Is technical support available?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Yes, our German and English-speaking support team is available on weekdays and optionally 24\/7 – depending on the service package. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    How quickly can DMD2 Music be installed in my store?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    For single locations, you can simply take out your DMD2 Music subscription online and get started straight away. For multiple locations, it often takes just a few days. Depending on your location and technical requirements, we will coordinate the installation with you individually. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    Is there a minimum term?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    We offer flexible contract models with different terms to suit your needs. Our experience shows that our customers stay for a very long time and also want long-term contracts. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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    FAQ Frequently Asked Questions We look forward to hearing from you! FAQ General questions What is DMD2 Music? DMD2 Music is a full-service provider of professional in-store music solutions. We deliver licensed background music, customized playlists, commercials and announcements – tailored to your brand and target audience. For which industries is DMD2 Music suitable? Our […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9391","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Frequently asked questions and answers<\/title>\n<meta name=\"description\" content=\"FAQ % Answers to frequently asked questions about content, reception types, technology, licensing and support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dmd2.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Frequently asked questions and answers\" \/>\n<meta property=\"og:description\" content=\"FAQ % Answers to frequently asked questions about content, reception types, technology, licensing and support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dmd2.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"DMD2 \u2013 Hintergrundmusik f\u00fcr Unternehmen\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DMD2AG\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-09T21:28:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dmd2.com\/wp-content\/uploads\/2023\/05\/logo_technology-emotion.png\" \/>\n\t<meta property=\"og:image:width\" content=\"874\" \/>\n\t<meta property=\"og:image:height\" content=\"248\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@dmd2\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dmd2.com\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/dmd2.com\\\/en\\\/faq\\\/\",\"name\":\"FAQ - Frequently asked questions and answers\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dmd2.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/dmd2.com\\\/en\\\/faq\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/dmd2.com\\\/en\\\/faq\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/dmd2.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/logo_technology-emotion.png\",\"datePublished\":\"2023-06-16T11:08:36+00:00\",\"dateModified\":\"2025-11-09T21:28:22+00:00\",\"description\":\"FAQ % Answers to frequently asked questions about content, reception types, technology, licensing and support.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/dmd2.com\\\/en\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/dmd2.com\\\/en\\\/faq\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/dmd2.com\\\/en\\\/faq\\\/#primaryimage\",\"url\":\"https:\\\/\\\/dmd2.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/logo_technology-emotion.png\",\"contentUrl\":\"https:\\\/\\\/dmd2.com\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/logo_technology-emotion.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/dmd2.com\\\/en\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/dmd2.com\\\/en\\\/licensed-and-royalty-free-music-solutions-for-retail-hospitality-fitness-and-more-easy-instore-audio-start-your-free-trial-now\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/dmd2.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/dmd2.com\\\/en\\\/\",\"name\":\"DMD2 - Technology & Emotion, Hintergrundmusik f\u00fcr Unternehmen\",\"description\":\"GEMA-freie und lizenzierte Musikl\u00f6sungen f\u00fcr Ihr Restaurant, Hotel, Studio, Shop, oder Filiale. Instore Audio, Playlists individuell erstellt. 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